Help & Support

It is difficult for us to determine how much business joining DigiFreight would bring to your company. Also, we prefer not to ask our Members this question as we want to avoid recruiting companies that are solely looking for increased incoming business. We want new Members to become active participants in our network and to promote their company and services in order to increase inter-trade.

Our Members are not required to annul established agency relationships. We simply ask that all new business is offered to fellow DigiFreight Members for quoting, it is then up to them to provide excellent rates and services to win the business.

We know it is important to meet in person and we are delighted to announce that we have organised an exciting 3-day event from 15-17 November 2023 in Thailand. The gathering is entirely optional, but we anticipate most major world markets to be represented. The event will provide a fantastic opportunity for our Members to save substantial time away from the office as well as considerable travel expenses by being able to meet together in one place at the same time.

We continually monitor the quality of service of our Members to ensure that we have recruited the right companies, who perform in a conscientious, diligent and professional manner. Our annual Performance Review asks for our Members’ opinion on the level of service that their fellow overseas partners are providing. Poor performance will not be tolerated within the network. We expect all Members to work ‘within the spirit of DigiFreight’ which includes responding to emails within 24 hours; paying invoices on time; communicating if things go wrong and giving fellow Members the opportunity to quote on new business.

We are unable to offer Member-to-Member payment protection and/or insurance. Our Members are independent companies that are more than capable of using their own normal commercial caution and practices to reduce risks. At DigiFreight we believe in prevention rather than cure, which is why we have in place our Default Alert system.

Yes, DigiFreight distribute a Digital eMagazine to all Members free of charge and no payment is made for any article. Each issue includes editorials on Member’s shipments, staff changes, the latest companies to join, reminders of membership tools, official updates, etc. 

Yes. One of the main challenges in our industry is the lack of training and staff development, especially with new and young staff members. Through our sister company, Freightbook we offer an online training program 'Heavy Transport' which offers professional training from an industry expert. Independent forwarders know that there is a ceiling when it comes to earning revenue from sea, road and airfreight shipments. Although the thought of branching into heavy lift and project cargo is appealing due to the often-healthy margins, the market is very different, and the risks are far higher. The clear and highly effective 6 module online course consists of 66 x 10 minute sessions which cover industry terminology, dimensions, weights and forces, heavy transport, heavy lifting, jacking, skidding and loadouts. Each registered user receives a personal log-in so that they can train at their own pace. Upon completion, an e-Certificate is sent via email which can be downloaded, shared and printed immediately so that the user can verify their training to clients and officials quickly and easily. For more details, click here or watch this video.

DigiFreight is a Limited company (Reg # 12801871) based in England.

Yes, we offer our Members a news service. We prepare an online article which is then published in our News Stand and also appears on your profile page, Instagram, LinkedIn, Digital eMagazine and distributed to our Press List. This PR service provides fantastic promotion and is included in our fee.

Rule # 1.6. states “Members may not promote within DigiFreight Global Network (an) office(s) or sister company, either wholly or partly owned or not, in any area where a DigiFreight Global Network Member already exists.”. This rule is strictly enforced so that Member’s representations are protected and to avoid any hostility within our friendly group.

Abidance of our Membership Rules is essential for the professional and efficient operation of DigiFreight and its Members. Any official complaints are reviewed by DigiFreight Management and all final decisions are reached fairly and consistently, without bias or prejudice, in representing the interests of DigiFreight and its Members. Read our Membership Rules.

DigiFreight provides semi-exclusive membership (only 2 forwarders per country) for GB £1000 per year.

Please read our Membership Rules and complete all the questions on our online Application Form.